Signalen

Contents

  1. What it is
  2. How we’re helping
  3. Technology
  4. Community
  5. Opportunity
  6. Find out more

Stage 1: assessment

Signalen logo

What it is

Signalen makes it easier for residents to make a nuisance report, and helps the city respond to the most important things first.

It includes:

  • algorithmic processing by type of complaint and second layer triaging and prioritization by humans
  • automatic updates to complainants about the status of their report
  • automatic alerts to city staff based on analysis of combined reports
  • easy report transfer to other city workers and subcontractors

How we’re helping

We’re helping Amsterdam and the VNG define a governance structure, including shared feature roadmaps and technical steering.

We’re also helping make the codebase more conducive to collaboration, including:

  • clear branching and gitflow models
  • automated unit tests and integration testing
  • engineering guidelines
  • help prepare the community to empower market parties to offer the solution as a service (SaaS)

Signalen triage interface

Technology

Languages and frameworks: Django Python

Community

Created by: Amsterdam, the Netherlands (2018)

Replicating: Strong interest from other Dutch cities and the Association of Dutch Municipalities (VNG, representing 355 municipalities), as well as Ghent (Belgium) as part of the European SCORE project

Opportunity

Scaling potential: other Dutch municipalities

The Association of Dutch Municipalities (VNG) wants to make it ‘one click deployable’ from their Common Ground appstore.

Amsterdam, the VNG and ‘s-Hertogenbosch have asked for our expertise while they refactor the codebase to be more modular and reusable while it’s in production in Amsterdam.

Find out more